Refund Policy

Booking Cancellation & Refund Policy

The following cancellation and refund terms apply to all accommodation bookings and additional guest services provided by MCOR PROPERTIES LTD. Please read this policy carefully before completing your reservation.

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Accommodation Cancellation Terms

  • Cancellations made 48 hours or more before scheduled check-in qualify for a full booking refund.
  • Cancellations made within 48 hours prior to check-in will receive a partial refund, excluding cleaning fees, preparation costs and service charges.
  • Same-day cancellations, late cancellations, and no-shows are non-refundable.
  • Early check-outs do not qualify for partial or pro-rated refunds for unused nights.
Approved refunds will be processed within 5–10 business days from cancellation confirmation.
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Breakfast & Refreshment Refunds

  • Optional coffee and breakfast add-ons may be cancelled before daily preparation starts.
  • Once food or beverage preparation has begun, refreshment orders are non-refundable due to perishable goods.
  • Missing, incorrect, or faulty items will be reviewed and refunded on a case-by-case basis.
Refreshment refunds are processed faster, typically within 3–7 working days.
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Peak & Holiday Period Rules

  • Bookings during bank holidays, Christmas, New Year, and peak tourist seasons have stricter cancellation terms.
  • Peak season reservations are non-refundable within 7 days before check-in.
  • Special promotional rates and discounted bookings are fixed and cannot be cancelled or refunded.
Peak period rules override standard cancellation policies to secure seasonal availability.
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Force Majeure & Exceptional Cases

  • Unavoidable circumstances including severe weather, government restrictions, emergencies, or travel bans will be assessed individually.
  • In legitimate emergency situations, we may offer booking rescheduling or partial credit instead of cash refund.
  • We do not refund due to personal travel changes, flight delays, or personal schedule conflicts.
All exceptional refund requests require official supporting documentation.
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Non-Refundable Conditions

  • Violation of house rules, property damage, noise complaints, or policy breaches result in immediate booking termination with no refund.
  • Partial stay completion or early check-out is not eligible for refunds.
  • Service fees, booking fees, and platform charges are permanently non-refundable.
  • False booking information or invalid guest details will void refund eligibility.
We reserve the right to refuse refund requests that violate our booking terms.
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Refund Processing Procedure

  • All refund requests require internal verification and administrative approval.
  • Refunds can only be issued to the original payment method.
  • The refund will be credited to your account within 3–7 business days.
  • You will receive an official refund confirmation email once processed.
Full refund processing timeframe ranges from 3–10 business days.