Reservation & Service Policy

1. Reservation Confirmation & Deposit

All bookings are only fully confirmed once deposit or full payment has cleared successfully. An official confirmation email containing property address, access instructions and booking schedule will be sent to your registered email address.

2. Check-In, Check-Out & ID Verification

Fixed check-in and check-out times are stated in your booking confirmation. Early arrival or late departure requests require prior approval and may incur extra surcharges.

All guests aged 18 or above must provide valid photographic ID for identity verification before access is granted, in compliance with UK short-stay accommodation regulations.

3. Occupancy Limit & Additional Visitors

Each property has a maximum registered guest capacity listed during booking. Unregistered extra visitors, overnight guests or group gatherings exceeding the stated limit are strictly prohibited and may result in immediate booking termination without refund.

4. Cancellation & Rate Type Restrictions

Cancellation rights vary based on your selected booking rate. Promotional, discounted and peak season reservations carry stricter non-refundable terms, fully detailed in our standalone Refund Policy page.

5. Booking Modifications

Date, guest or property change requests are subject to real-time unit availability. Price adjustments, surcharges or deposit top-ups may apply for all approved modifications.

6. Guest Liability & Property Damage

Guests take full responsibility for maintaining the property, fixtures, furniture and appliances during their stay. Any damage, stains, broken items or excessive cleaning waste caused by guest conduct will incur repair or deep-clean fees deducted from your security deposit.

7. Prohibited On-Site Conduct

The following acts are forbidden inside all managed accommodation: smoking of any substance, hosting parties, loud noise after 22:00, unregistered pets, illegal activities and any behaviour disturbing local residents. Violations will lead to instant eviction with zero refund entitlement.

1. Deposit Collection

A refundable security deposit will be charged prior to check-in for all accommodation stays, to cover potential property damage, extra cleaning fees or outstanding service charges.

2. Deposit Deduction Scenarios

Deductions may be applied for broken equipment, wall/furniture stains, missing keys, excessive rubbish left behind, unapproved extra guests or noise violation fines issued by local authorities.

3. Deposit Refund Timeline

After full property inspection post check-out, the full deposit (minus any verified deductions) will be returned to your original payment method within 7–14 working days.

1. Product Definition & Optional Service

Coffee,fresh breakfast sets and light snacks are independent paid add-ons, not automatically included within standard accommodation booking fees unless selected as part of a bundled package.

2. Pricing & Payment Rules

All refreshment items carry fixed individual prices and full payment must be completed at the time of order submission. No deferred billing is available for food and beverage orders.

3. Daily Availability Limits

Breakfast and beverage stock is prepared daily on a limited basis. Certain menu items may be unavailable due to supply chain shortages or operational constraints without prior notice.

4. Cancellation Window For Food Orders

Refreshment orders can be fully cancelled without charge only before daily kitchen preparation commences. Once production starts, perishable goods cannot be reversed and no refunds will be issued.

5. Quality & Refund Claims

Refund requests for refreshments will only be accepted if items fail to be delivered, arrive damaged or do not match the ordered product. Valid photographic evidence must be submitted within 2 hours of delivery for review.

1. Separation Of Services

Short-stay accommodation and food & beverage refreshments operate as two separate service lines, with independent pricing, cancellation rules and refund procedures.

2. Secure Payment Processing

All monetary transactions are processed through PCI DSS compliant secure payment gateways. Full payment records and transaction receipts will be retained and sent to guest email addresses after each purchase.

3. Limitation Of Liability

MCOR PROPERTIES LTD accepts no responsibility for lost personal belongings, flight delays, public transport disruptions, severe weather events or third-party service failures outside our direct operational control.

4. Governing Jurisdiction

All booking contracts and service agreements are governed under the statutory laws of England and Wales. Any dispute will be resolved within UK local civil courts.

5. Policy Amendments & Updates

We reserve the right to revise these service terms at any time. Updated versions will be published on this page, with new rules applying to all bookings created after the revision date.

6. Complaints & Support Channel

Any disputes, complaints or refund appeals should be submitted to our official support email info@mcoraccommodation.com within 7 days of your check-out date for formal review.

7. Privacy Reference

All personal guest data collected during booking is processed in line with our dedicated Privacy Policy, fully compliant with UK GDPR data protection regulations.