Privacy Policy

We respect your privacy and are committed to handling your personal information in a transparent and responsible way.

1. Overview

This Privacy Policy explains how MCOR PROPERTIES LTD collects, uses and protects your personal information when you use our website or make a booking with us.

By using our services, you agree to the practices described in this policy.

2. Information We Collect

  • Full name
  • Email address
  • Phone number
  • Booking details (dates, preferences, guest count)
  • Payment confirmation reference (processed securely by payment providers)

We only collect information that is necessary to manage bookings and provide accommodation services.

3. How We Use Information

  • To confirm and manage accommodation bookings
  • To communicate booking details and updates
  • To provide guest support before, during, and after stays
  • To improve our service quality and guest experience

We do not sell or rent your personal data to any third parties.

4. Data Storage & Retention

Personal data is stored securely and retained only for as long as necessary to provide services and meet legal or operational requirements.

  • Booking records: retained for up to 24 months after stay completion
  • Communication records: retained for up to 12 months
  • Payment references: retained only for reconciliation purposes

5. Payments

All payments are processed through secure third-party payment providers. We do not store full card details on our systems.

Payment records may be retained for up to 7 years for accounting and legal compliance purposes.

6. Cookies

Our website may use cookies to improve browsing experience and understand how visitors interact with our pages.

  • Essential cookies for website functionality
  • Basic analytics cookies for performance insights

You may disable cookies through your browser settings at any time.

7. Data Sharing

We may share limited information only when necessary to operate our services, such as:

  • Payment processing providers
  • Service providers assisting with accommodation operations
  • Legal or regulatory obligations when required

All third-party partners are expected to handle data responsibly and securely.

8. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

However, no online system can guarantee absolute security.

9. Your Rights

You may request access, correction, or deletion of your personal data at any time.

  • Request a copy of your data
  • Request correction of inaccurate information
  • Request deletion where applicable

We aim to respond to all requests within 30 days.

10. Contact

If you have any questions about this Privacy Policy, you can contact us:

MCOR PROPERTIES LTD
167-169 Great Portland Street, 5th Floor, London, W1W 5PF
Email: info@mcoraccommodation.com
Phone: +44 7521 502117

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